Product updates

What changed in
easy.one

A clearer timeline of platform and admin updates - newest first, with the big releases highlighted.

Major release

Reconnected chats, smarter models and a friendlier Jobs view

We rescued nearly a thousand stuck chats, made model switching smarter and safer, gave Jobs a friendlier feel, and tightened up mobile, branding and published pages across the board.

Featured update
Broken chats reconnect themselves
A small number of chats had drifted from their agent session and stopped responding. The recovery path has been rebuilt so they reconnect automatically and safely at boot - 1,043 chats reconnected in a single pass on our test gateway. If a chat had just stopped replying, it should wake up on its own after this update.
New
Broken chats reconnect automatically
Chats that had drifted from their agent session and stopped responding now reconnect safely on their own at boot, with no action needed from you.
Improvement
One-step, safer recovery
Chat recovery is now a single atomic operation instead of several manual steps, so there is no half-finished state to get stuck in. On our test gateway, 1,043 chats reconnected in a single pass.
Improvement
Orphaned-chat safety net
The rare chat that still slips through is caught and offered as a one-click adopt, rather than failing quietly.
New
Claude Opus 4.8 is the new default
New conversations now start on Claude Opus 4.8, with the model catalogue managed centrally rather than pinned per build.
Improvement
Smarter model picker
The picker now shows each model context window and disables models too small to hold your current chat, so you cannot switch into a broken state.
Improvement
Model config drift warning
A boot-time check warns immediately if model routing has drifted out of date, instead of failing on first use.
Improvement
Friendlier Jobs view
The Job Selector opens on Active by default with a Needs input tab, live counts on each tab and friendly empty states.
Improvement
Clearer input requests
When a worker or the orchestrator needs your input it now appears as a proper card in chat, and the Needs your input banner lights up for both.
Improvement
Mobile pickers as bottom sheets
The model picker and agent selector now open as bottom sheets on mobile instead of fiddly nested menus.
Improvement
Brand colour through mobile chat
The chat top bar picks up your brand colour properly, including the search bar text and icons, and the sidebar collapse tab is a cleaner outline.
Improvement
Brand accent across chat
Markdown links and inline code in chat now use your brand accent colour, so styled workspaces feel styled all the way through.
Improvement
Simpler settings and clearer dashboard
Technical settings tabs are tucked away to keep day-to-day settings clean, and the dashboard now shows agent subtitles so it is clearer what each agent is for.
New
Safer config changes
A new safety guardrail stops agents from blindly editing the core gateway config, protecting against the kind of bad change that could take a platform offline.
Improvement
Better published pages
Pages an agent builds for you now update faster with exact-string edits, preview live as they are edited, and full multi-file sites with their own assets can be served as a proper site.
Improvement
Cloud sync reliability
The cloud sync helper can now correctly see and sync your workspace files with connected storage like Google Drive or Dropbox, fixing cases where sync silently did nothing.
Fix
Quality fixes
The chat composer caps at 8 rows so long messages do not swallow the chat, the floating preview refresh and close buttons work, New chat reliably starts fresh, a Flowdown linter hang was fixed, and a caching bug that left people on stale UI after a deploy was removed.
Latest update - released today

Watch what we shipped today

A quick walkthrough of the latest easy.one updates released today. Scroll down to read the full list of changes.

David and Frank walk through what landed today: the new Easy v2 UI with brand colour and logo controls, a major Flowdown v6 update for natural-language automations, the new memory systems for agents (with the Engram sleep protocol), Concierge-style flows that can run end-to-end business processes, improved voice and transcription, WhatsApp QR pairing fix and progressive disclosure for lower token use. Upgrade from my.easy.one, then give it 5 to 10 minutes to settle. Older accounts may be prompted to run a quick migration.

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Major release

Safer flows, better branding and stronger flow trust

Flows are now far easier to revise, test and trust, branding is more personal across the interface, and the navigation and mobile experience got another sweep of polish.

Featured update
Fix flows without starting over
A new revise mode lets you tweak a built flow in place, dropping the typical turnaround from about 14 minutes to roughly 2.
New
Revise mode for flows
Change a recipient, fix a step or adjust wording without throwing the whole build away.
New
Fork into variants
Reuse a built flow with different bindings such as a different list, sender or campaign while the original stays untouched.
Improvement
Flows must prove they work
Builds without grounded, verifiable scenarios are now blocked outright instead of just warned.
Improvement
Intent-first build chat
The coordinator now reads the flow intent and confirms setup with you before any code is written.
New
Flow version history
Every accepted build is snapshotted, giving you a paper trail of how a flow has evolved.
Improvement
Flow files together
A flow plan, build info and source now live side by side instead of in three different places.
Improvement
Sharper linter
Lint output explains what each rule means, with several long-standing bugs in the rule runner fixed.
New
Pick your accent colour
Set a brand accent colour from settings and it flows through buttons, links, badges and toggles across the interface.
New
Gravatar avatars
Team members with a Gravatar account now get their avatar pulled in automatically.
Improvement
Cleaner sidebar user area
Name, avatar, settings and logout sit in one tight row, with settings and logout tucked behind a labelled dropdown.
Improvement
Consistent bookmark tabs
Bookmark tabs collapse the same way everywhere, in the chat panel or the sidebar.
Improvement
Automations back on the sidebar
Automations is on the desktop sidebar by default again.
Improvement
Discoverable right-panel toggle
The right-panel toggle now sits in your brand colour, pulses gently the first time you see it, and opens with Cmd or Ctrl plus backslash.
New
Host interactive pages
When an agent builds an options page, configurator or small interactive site, you can host it live at a clean URL with a card in chat to open it.
New
Download files as zip
The Files tab now has a download-as-zip option for grabbing files in bulk.
Improvement
Mobile topbar polish
The mobile topbar now shows the brand logo and your user avatar so you always know which workspace you are in.
Improvement
Alerts on mobile
Alerts channels stack cleanly on phones, with the primary button no longer hidden under another control.
Improvement
Memories tiles on mobile
Memories tiles are tightened up so hints do not crowd each other on small screens.
New
Homepage announcement modal
A one-time announcement modal is now available on the homepage, currently used to invite people to the beta community.
Fix
Avatars fixed
Three converging bugs were causing everyone to look the same. Fixed across the board.
Fix
Contained chat iframes
Embedded iframes in chat are properly contained and can no longer overlay the rest of the interface.
Fix
Prompt cards keep state
User-prompt cards now keep their submitted state correctly when more arrive, with no boxes flipping back to unfilled.
Fix
Login pairing routing
Login screen pairing prompts route correctly when the gateway asks for one.
Fix
Brand colour save bounce
The save bounce on branding colour is fixed so saved values actually stick.
Fix
Task-drop crash
A crash in the task-drop tool and a few small log-format mismatches were cleaned up.
Fix
Windows and Ollama experience
Better Windows experience for Ollama users, two-voice notification cue tightened and several small copy clarifications across the app.
Fix
Deploy plumbing fixes
Avatars, branding and OAuth routes that were quietly 404ing in some setups have been fixed.
Major release

Flowdown v6, a rebuilt mobile experience and clearer chat history

Flowdown v6 adds far more flexible flow shapes, stronger conversation handling and a fully rebuilt mobile experience for everyday use.

Featured update
Flowdown v6 - flows as conversations, not just scripts
Flows can now run as state-machine, agent or LLM-stepped shapes, all sharing one platform under the hood so authoring, testing and operating do not change with the shape.
New
State-machine flows
Predictable step-by-step automations using the classic Flowdown shape.
New
Conversational agent flows
Agent-shaped flows hold real conversations with people across email, WhatsApp, Telegram and webchat while keeping each channel context isolated.
New
LLM-stepped flows
Each step is reasoned through by the model, ideal for triage and classification work.
New
Concierge backbone
A new Concierge backbone lets agent flows deliver messages and listen for replies cleanly across multiple channels.
New
Conductor backbone
A new Conductor backbone takes plain-English flow descriptions and steers them step by step using the model.
New
Flow catalogue (10 templates)
Ten ready-to-use templates ship with the platform: expense approval, invoice chaser, leave requests, new starter onboarding, incident escalation, support inbox autoresponder, daily standup digest, catering quote estimator, contract signoff chase and website lead router.
Improvement
Mobile shell redone
iOS-style mobile experience with a persistent bottom tab bar, unified menu sheet and properly placed composer.
Improvement
Mobile page fixes
Cron Jobs, Workspaces, Alerts, Usage and Memories all got mobile fixes, with header content wrapping properly and tables scrolling horizontally.
Improvement
Master/detail job team panel
The job team panel on mobile now uses a proper master/detail view.
Improvement
Haptic feedback
Haptic feedback has been added for interactions on supported devices.
Improvement
Mobile auth resilience
Auth sessions are more resilient on mobile browsers.
New
Compaction dividers
When an older part of a conversation is compacted to save space you now see a clear visual divider where that happened.
New
Compacting indicator
An animated compacting indicator shows up while compaction is running so you know the system is working.
Improvement
Persistent slash commands
Slash commands like /compact now persist in the transcript instead of vanishing the moment they run.
Improvement
Compacting in-flight message
A compacting message appears explicitly while a slash command is being processed.
Improvement
Cleaner command turns
Slash commands route cleanly through chat with no stray timestamps and no leaking client IDs.
Improvement
Restart nudges as cards
Restart nudges from the gateway are now rendered as proper cards.
Improvement
Faster large uploads
Large file uploads no longer starve the event loop, keeping the gateway responsive even during heavy uploads.
Improvement
Intent-first attachments
The large-attachment skill was renamed to attachment and rebuilt to figure out what you actually want to do with a file.
Improvement
Cleaner inbound emails
Inbound emails now have ESP tracking links and tracking pixels stripped before the agent ever sees them.
Improvement
Outbound subject lines
Outbound flow emails always carry a real subject line.
Improvement
Sturdier worker pool
Workers that go quiet for a moment are no longer falsely declared dead and reaped, with a proof-of-life prompt and an idle age in the Team tab.
Improvement
Team tab session selection
The Team tab selects by session rather than task, so sibling sessions no longer bounce you around.
New
Cron as first-class
Scheduled work is now a recognised tier in the work router. The system understands the difference between do this once and do this every day without you having to spell it out.
Fix
Tracking-pixel strip
Flow tracking-pixel strip handles non-bracket URL forms too.
Fix
Flow build hash
Flow build now correctly stores the on-disk FLOW.md hash so triggers do not vanish after a fresh compile.
Fix
Resumed flow exit
A resumed flow run now settles properly on clean exit, fixing chained-ask resume.
Fix
Human ask parsing
Human-ask replies are parsed against the ask decision schema, so prose approvals like yes please land correctly.
Fix
Email ask defaults
Email asks now default to the only configured account when no destination is given.
Fix
Email allowFrom warning
A warning fires if a flow tries to email an address that allowFrom would block.
Fix
Cleaner ask prompts
The skills preamble no longer leaks into questions sent to humans.
Fix
Group meeting scheduler
Three latent bugs in the group meeting scheduler were fixed.
Fix
WhatsApp QR pairing
WhatsApp QR pairing now has friendlier error framing and self-test guidance.
New
Race-asks primitive
A race-asks primitive was added to the flow SDK for first-reply-wins patterns.
Fix
Reachability parser
A reachability parser bug that sliced function bodies from the wrong offset is fixed.
Fix
Build-time entry guard
Build-time entry guard now rejects flow artifacts that forget to invoke main.
Major release

Memory, contacts, Claw Code and a faster chat experience

A new memory system, the Easy rebrand, a built-in sandboxed coding agent and a major flow compile pipeline rebuild, alongside Contacts becoming first-class and a redesigned chat composer and model picker.

Featured update
The new Memory System
Easy now ships a full, opt-in memory layer for every agent, with seven memory styles, a Memories page, a background Engram sleep agent and smarter saves.
New
Seven memory styles
Personal Notebook, Wiki, Support KB, Agent History, Document Archive, Coding Agent and Entity Profile - each tuned for a different kind of remembering.
New
Memories page
A new Memories page in the sidebar with Files, Search and Trash tabs so you can browse what an agent has remembered. Search is wired into Fold and robust to renames.
New
Engram sleep agent
A dedicated Engram sleep agent runs in the background, filing unsorted notes from the inbox into the right concept folders and keeping memory tidy.
Improvement
Smarter saves
Memories route to the right place via a registry rather than dumping into one bucket, with agents discovering existing slugs instead of guessing names.
Improvement
Memory is opt-in
The Forge no longer attaches a default memory system. Easy nudges you to set one up after creating an agent if it makes sense.
New
Memory Building skill
A guided KB capture skill lets you sit with an agent, dump what it should know and end up with a properly organised knowledge base.
Improvement
Existing workspaces upgrade
Older engram folders get pulled into the new layout cleanly on first run.
New
Hello, Easy
The platform formerly known as Agency Agent and SiGMA is now Easy, with a new Manrope ExtraBold wordmark across the UI and a fresh BrandMark, Layout, Site Settings, icon generator and Figma tokens.
Improvement
Easy rebrand across the repo
End-to-end rename across the repo, workspaces and code-workspace metadata, with stale agency-agent strings scrubbed from templates, skills and docs.
New
Agents that talk
Agents can now reply with audio inline, right in the chat thread, with a compact native player for short clips and a richer waveform view for longer ones.
Improvement
Voice autoplay and captions
Short voice messages autoplay once with white captions overlaid, and transcripts sit alongside every clip.
Improvement
One clip at a time
Only one audio clip plays at a time so two agents do not talk over each other, with persistent caching so clips do not reload on every conversation update.
New
Claw Code
A new sandboxed coding agent is built into the platform with skills, tooling, container image and setup docs, with coordinator skills routing coding tasks its way automatically.
New
Live Translator
A new in-chat Live Translator skill is available, useful for multilingual customer chats or international teammates.
New
Webhooks (at last)
Flows can now receive webhooks, not just send them, with persistent webhook triggers letting a flow wait for an external service to call it.
New
Webhooks page
A new manage/webhooks page shows every webhook across flow triggers, callbacks and event topics in one unified list.
Improvement
Webhooks preferred over polling
The compile pipeline now prefers webhooks over polling wherever an external service supports them, with webhook registration happening as part of the build.
Improvement
Clean public webhook URLs
Public webhook URLs follow a clean, predictable pattern.
New
Contacts first-class
Contacts are now a proper first-class concept and lists are the partition - newsletter subscribers, paying customers, beta testers - not workspaces.
Improvement
Contact UI rebuild
A card grid layout instead of a table, with a unified editor, drag-to-reorder priority and batch paste for dropping a block of contacts cleanly.
Improvement
Flow builders contact-aware
Flow builders are aware of the contacts system and can wire it in automatically, treating people as first-class contacts everywhere.
New
Three-session flow pipeline
Planning, architecture and compiling now run as separate specialists handing off to each other instead of one agent trying to do all three.
New
Real entry points for flows
Flows can declare themselves as directly callable so you or another flow can just invoke them with no trigger required.
New
Email as a flow channel
A new email channel adapter contract means flows can ask questions and receive answers over email cleanly with proper subject, from and auth wiring.
Improvement
No more mediator subagent
The old mediator subagent pattern for asks is gone. Asks go directly via the channel now.
Improvement
Strict flow input validation
Flows refuse to run on bad input rather than fail halfway through, and the main session waits properly for completion.
Improvement
Coordinator skill split
The coordinator skill is split into a router plus eight focused sub-skills, with less prompt bloat and faster compiles for simple jobs.
New
Channels as skills
Each channel - Telegram, Voice, Webchat, Email - now ships its own auto-loaded skill, so agents get the right manners loaded automatically.
Improvement
Faster, tidier chat
Settled messages stop re-rendering on every streaming chunk and markdown rendering is memoised, so old messages are not re-parsed.
Improvement
No half-tag flashes
Mid-stream audio, video and iframe tags are hidden until they complete.
Improvement
Stable audio mounts
Audio elements get stable mounts and do not reload mid-conversation.
Improvement
Better rewind behaviour
Rewinding cleanly drops the message you rewound to instead of orphaning it.
Improvement
Files are clickable links
Workspace files in chat are always proper clickable links, never a bare filename.
Improvement
Cleaner LLM error chips
A cleaner LLM error chip with a classifier tells you what kind of error it was rather than a wall of red.
New
Chat composer redesign
A fully-pill composer with a single-row OpenAI-style layout and a cascading model menu with real brand glyphs.
Improvement
Draft and save model selection
Pick a model and confirm instead of switching on every click. Vision attachments no longer silently flip your model.
New
New Dashboard
A new Dashboard landing page with Recent Jobs, Recent Messages and an Agent Row showing your team at a glance.
Improvement
Tighter job coordination
Dedicated job-planning skill, an operator engagement gate, faster wake-ups, atomic task spawning and a per-run Team tab.
Improvement
Stuck-run detection
Stuck-run detection automatically spots flows that have hung, and restarts preserve worker sessions instead of orphaning them.
Improvement
Automations built in
The Automations page is now first-class - loads same-origin in production, auto-starts on visit and inherits your Easy branding.
Improvement
Better Forge handoff
Forge stays on page after handoff and confirmation happens in your current chat, not as an out-of-band server commit.
Improvement
Smarter notification bell
The bell rings and flashes on task completion or failure, shows a task button when something needs attention, and Mark all read clears pending operator requests.
Improvement
Memories page polish
The Memories page was redesigned to match the Figma spec, with polish on the detail view.
Improvement
Status palette
Across Contacts and Webhooks, alarming red error banners are replaced with friendly status-warn cards explaining why and what to do.
Improvement
Path-segment routing
Job tabs have real URLs and the Team tab is deep-linkable.
Improvement
Reliability under load
WAL mode on the orchestration database with a 5-second busy timeout means far fewer database-locked hiccups under load.
Improvement
Bigger tool results
Tool results can be 6x bigger (8K to 50K characters) before being truncated.
Improvement
OpenAI Realtime STT
OpenAI Realtime STT models now appear in the voice picker, with automatic migration of older batch IDs.
Fix
Email channel fixes
Four stacked inbound-email bugs were tracked down and fixed - reply threading, recipient resolution and content extraction all work cleanly now.
Fix
WhatsApp connect
WhatsApp connect no longer crashes on a schema mismatch.
Fix
Chat auth errors
Chat auth errors show actionable toast text instead of opaque upstream messages.
Fix
Handoff retry
Handoff retries once on a transient session-not-found to bridge a file-flush race.
Fix
Skills load cap
Skills load is capped at 3 per call with a preview mode so you cannot flood your prompt.
Fix
Spawn no-op guard
Empty or no-op tasks are blocked before they create useless sessions.
Admin tools

More customer instance headroom and smoother service connections

Customer instances now have more breathing room, connected-service logins are more reliable, and the admin cluster view shows more useful information about each node.

Featured update
More room for customer instances
Customer tenants now have a higher RAM ceiling and slightly bumped CPU allowances. In practice that means fewer slowdowns under heavier workloads and more headroom before anything has to be tuned by hand.
Improvement
Disk usage on cluster nodes
The admin dashboard cluster page now shows disk usage alongside CPU and memory so you can spot nodes running out of space before they cause problems.
Improvement
Instance type per node
Each cluster node card now shows its instance type - the underlying machine size - making it easier to understand why one node feels different from the others.
Improvement
Faster node triage
Together the disk and instance-type info make it much easier to triage a struggling node without leaving Easy.
Improvement
Cloud storage sync foundation
Each tenant can now have its own dedicated cloud storage sync helper running alongside the agent, as the foundation for connecting Google Drive or Dropbox to a workspace.
Improvement
Tighter sync health checks
The system now checks more carefully that this sync helper is healthy so any issue is picked up quickly.
Improvement
Smoother OAuth callbacks
When a tenant connects a service that uses OAuth, the return trip after approval now lands in the right place every time instead of stalling on a blank page in some setups.
Improvement
Editable Relay settings
Admins can now edit Relay configuration directly rather than needing a redeploy, making it easier to fix typos, swap credentials or change settings without disruption.
Fix
Admin reads from cluster nodes
An issue with how the admin panel reads data from cluster nodes was fixed so the new disk and instance-type info shows up reliably instead of failing silently.
Fix
Internal URL references
A couple of gateway URL references were cleaned up so internal services point at the right place.
Major release

Automations got much stronger

Flowdown is now easier to write, safer to run and more useful for real business automations. This release also added a Messaging hub, smoother voice, better workspace file viewing and cleaner sidebar behaviour.

Featured update
Flowdown grows up
Flows can now be written as plain business processes, then run as dependable automations with safer triggers, clearer history and better recovery.

Watch the platform migration update from this release.

New
Plain-English Flowdown
Flow files now read like process descriptions instead of technical scripts, so automations are easier to write, review and maintain.
New
More reliable flow runs
Written processes now run through a safer build-and-run path, making automations steadier and easier to troubleshoot.
New
Better integrations for flows
Flows now have a clearer way to connect with outside systems, with a better management surface in the app.
Improvement
Safer automation triggers
Scheduled and event-based automations are now less likely to run while work is still unfinished.
New
Starter flow library
Examples for support email review, cancellation triage, lead qualification, invoice approval, new hire setup and weekly client reports.
New
Messaging hub
A Manage page now shows connected Telegram, Slack, Discord and other channels, with last-active status and disconnect controls.
Improvement
Voice stability
Voice dictation no longer drops out on longer replies, with better silence detection and crash handling.
Improvement
Workspace code viewer
Code files open in a syntax-highlighted viewer/editor instead of plain text.
Improvement
Tidier sidebar
Pinned chats are separate from recent activity, and noisy bracket prefixes were removed from chat titles.
Fix
Quality fixes
A number of reliability fixes landed across flows, plugins, startup behaviour, skill handling and prompt cards.
Admin tools

2FA recovery from the admin dashboard

A small but useful admin update: owners can now help locked-out users directly from the dashboard.

Featured update
Disable 2FA for users
Admins can turn off two-factor authentication directly from the dashboard when someone loses authenticator access or gets locked out.
New
Users table action
Disable 2FA is available from the main Users page.
New
Agency detail action
The same recovery action is available from the Agency detail view.
Improvement
Faster support
Locked-out users can be helped immediately from admin rather than waiting for a manual backend fix.
Product polish

Branding, Agents page polish and workflow reliability

This update added white-label UI branding, a cleaner Agents page, a smarter Forge catalogue, workflow reliability improvements and GPT-5.5 model catalogue entries.

Featured update
Make Easy yours
You can now set company name, description and logo, with branding flowing through the sidebar, document title, favicon, PWA assets and social link previews.
New
Full UI branding
Brand name, description and logo are stored server-side and shown consistently across devices and teammates.
Improvement
Logo crop and removal flow
Logo upload uses a crop dialog, with confirmation before removing a logo.
Improvement
Agents page polish
Bigger avatars, cleaner agent cards and detail views, and stale deleted-agent tags cleaned up.
Improvement
Forge catalogue matching
More template entries and cleaner filtered results make it easier to find the right agent pack.
Fix
Workflow reliability
Several workflow edge cases were tightened so repeat steps, branching and scripted actions behave more consistently.
New
GPT-5.5 catalogue
GPT-5.5, Pro and Codex variants were pinned with correct context windows and capability flags.
Fix
Health and tests
Health checks and workflow coverage were improved so startup and automation behaviour are more dependable.
Admin polish

Mobile admin, easier 2FA and plan duplication

The admin dashboard became much friendlier on phones and tablets, sign-in got smoother, and plan management picked up a useful duplication shortcut.

Featured update
Admin goes mobile-friendly
Dashboard and admin pages now adapt to smaller screens with a collapsible sidebar, responsive headers, cleaner forms and no awkward horizontal scrolling.
Improvement
Responsive admin layout
Sidebar, headers, tables, dialogs and forms now reflow cleanly across dashboard, settings, register and admin pages.
Improvement
Smoother 2FA sign-in
6-digit codes auto-submit, work better with autofill, and clear automatically after wrong attempts.
New
Duplicate plans
Clone an existing plan, including settings, capabilities and features, then tweak from a pre-filled create form.
Improvement
OpenTelemetry metrics
Health and performance monitoring improved behind the scenes.
Fix
Quality fixes
Tooltips, tighter instance dialogs and tuned tenant CPU allocation were added.
Workflow polish

Handoffs, Forge, triggers, search and previews

This release made work easier to move between agents, improved Forge creation, strengthened automation controls and made previews and search steadier.

Featured update
Cleaner handoffs between agents
Work can now be passed from one specialist agent to another with the relevant context attached, reducing repetition and making delivery smoother.
New
Agent handoff cards
Chat now shows clearer cards when work has been passed to another agent.
Improvement
Forge creation flow
Template matching, preview cards and editing flow now feel more guided and consistent.
Improvement
Design/frontend agent support
Design-focused and frontend-focused agent packs gained stronger support for browsing web design references.
Improvement
Automation management
It is easier to browse automations, see what is live, check trigger status, test or disable triggers, and catch issues early.
Improvement
Search improvements
Search and indexing now feel faster and steadier during larger workspace updates.
Improvement
Provider/model setup
Model and provider setup is clearer, including custom providers and provider branding.
Improvement
Previews and workspaces
Preview refreshes, website-preview guidance and right-panel feedback were tightened.
Fix
Quality fixes
Coordinator recovery, routing, onboarding, mobile chat and Forge/automation rough edges were improved.
Admin expansion

Sites, instances, rollouts and customer messaging

Admin gained a dedicated Sites area, stronger instance management, clearer rollout settings and better customer-facing messaging.

Featured update
Sites area
Admins now have one place to see domains and site bindings across the platform, including search, filters, copyable setup details and links to agencies or instances.
New
Sites and domain visibility
See live domains, custom-domain verification status and active/inactive site bindings.
New
Instance detail view
Open a full instance view with status, agency, domain, versions, resource limits and provisioning history.
New
Instance actions
Edit, redeploy, suspend, provision, upgrade or delete instances from the same area.
Improvement
Create/edit flows
Use a simple standard setup path or advanced options to pin versions for special cases.
Improvement
Rollout controls
Default image versions, upgrade-all confirmations and subscription grace periods are clearer.
Improvement
Customer messaging
Emails and labels for account access, setup completion and admin actions were tidied up.
Fix
Quality fixes
Version display, navigation, naming, logs and tagged-item sorting were improved.
Usability pass

Clearer Easy language, reactive flows and better previews

The platform became easier to understand, flows could react to incoming messages, flow editing became more direct, and previews fail more gracefully.

Featured update
Flows can react to messages
Flowdown can now be triggered by channel events including incoming messages, making automations more responsive for support, routing and intake.
Improvement
Clearer Easy language
App, docs and guidance were cleaned up with plainer wording and fewer internal references.
New
Message-triggered flows
Incoming messages can kick off work automatically.
Improvement
Smoother flow editing
Jump straight into editing a flow from runs and detail screens in a wider side-by-side layout.
Improvement
Run scanning
Run lists are more compact, pagination works better, and activity can link to the relevant visual flow area.
Improvement
Preview fallback
Blocked iframe previews now offer an open-in-new-tab path instead of looking broken.
Improvement
Memory and updates
New memory framework and update discipline improve consistency over time.
Improvement
Model guidance
Default model guidance became clearer, with preview options labelled more cautiously.
Fix
Quality fixes
Smoke tests, startup behaviour, update prompts, Forge/session handling and workspace/Fold views were tightened.
Admin communication

Announcement emails and steadier customer rollouts

Admins can now send announcement emails, test them safely first, and benefit from more consistent tenant deployment and upgrade handling.

Featured update
Announcement emails
Platform announcements can now be sent by email as well as shown in the dashboard, with a safer test-send workflow before broad sending.
New
Send announcement emails
Useful for release notes, maintenance notices and upgrade alerts.
Improvement
Test-send workflow
Test with one user first, then send broadly once the message looks right.
Improvement
Customer setup handoff
Deployment flow handles the move from waiting page to live customer instance more cleanly.
Improvement
Upgrade rollout handling
Upgrade behaviour is folded into the deployment path for more predictable instance updates.
Fix
Customer instance stability
Resource settings were adjusted to reduce avoidable slowdowns or instability under load.
Fix
Search/knowledge indexing unblock
Search and knowledge indexing was unblocked for customers using those features.
Forge expansion

A redesigned Forge, 74 specialist agent packs and creative tooling

Forge became gallery-first, the template catalogue expanded massively, skill discovery improved and the new Hyperframes video system landed.

Featured update
74 specialist agent packs
The template catalogue expanded from basic roles to 74 specialist packs across business functions, including several customer-facing packs with sandboxed security.
Improvement
Gallery-first Forge
Browse a visual catalogue of ready-made agent packs, preview capabilities, and customise from there.
New
Specialist packs
Packs include Account Executive, Bookkeeper, Chief of Staff, Compliance Auditor, Recruiter, Security Engineer and many more.
Improvement
Smarter skill discovery
Hinted skills get relevance boosts and dual-angle search catches more useful context.
New
Hyperframes video system
Agents can create HTML/CSS animated videos with motion design, visual styles, CLI tooling and website-to-video workflows.
New
GSAP animation support
Professional motion graphics support landed, including audio-reactive effects.
Improvement
Usage page notice
Usage numbers now show clearer estimate guidance.
Fix
Quality fixes
Video preview stability, sandbox detection, coordinator labels, Forge scrolling and session handling were improved.
Foundation release

Sandboxed agents, tool controls, templates and safer updates

This release made customer-facing agents safer, gave every agent better tool controls, improved agent creation, and made platform updates safer.

Featured update
Sandboxed agents
Create customer-facing bots with isolated workspaces, restricted tools and strong safety boundaries so they cannot see internal data or other agents.
New
Sandboxed agents
Great for support bots, FAQ agents and public-facing assistants.
New
Per-agent tool controls
Agents can inherit tool groups and receive individual tool overrides through a dedicated Tools tab.
New
Forge templates
Ready-made templates for Coder, Designer, Researcher, Writer, Sysadmin, General, FAQ Bot and Customer Support.
Improvement
Skills system overhaul
Agent guidance now loads in a more focused way, so responses should feel faster and more relevant.
New
Safer update flow
Guided update handling helps platform updates apply more safely and consistently.
New
Claude Opus 4.7 default
The default model and model picker became cleaner and more curated.
Fix
Quality fixes
Prompt inspection, usage display, identity cleanup, composer names, orchestration defaults and search behaviour improved.
Catch-up

Announcements, markdown editing, password reset and instance upgrades

The admin system gained announcement publishing, a better markdown editor, password reset, instance upgrade UI and custom-domain fixes.

Featured update
Announcements feature
Admins can publish announcements across the platform with a markdown-powered editor and live preview.
New
Markdown editor overhaul
Live preview and cleaner editor styles for announcements and rich-text admin content.
New
Password reset flow
Users can request a secure token-based password reset with email delivery.
New
Instance upgrade UI
Admin gained a proper instance upgrade feature and fixes around upgrade edge cases.
Improvement
Custom domain fixes
Another round of custom domain improvements for branded agency URLs.
Improvement
Architecture improvements
Several behind-the-scenes admin reliability and maintainability improvements landed.
Improvement
Cluster and deployment
Cluster dashboard loading, production deployments and avatar loading were improved.
Fix
Quality fixes
Version sorting, cache handling, naming consistency and workspace paths were corrected.
Development update - not deployed yet

We are working hard on the next easy.one update

David, Frank and Antoine recorded a further progress update on the work happening behind the scenes. These changes are still in development and have not been deployed to customer accounts yet. Once we finish building them, we will test everything properly before rolling it out to everyone.

Watch the latest development update from David, Frank and Antoine.

Stronger jobs and coordinationThe team is tightening the job system so agents can plan, coordinate and execute more accurately across longer pieces of work.
Plain-English flowsThe next flow system is being designed so non-technical users can build mini-app style automations in plain English.
Lower token usageProgressive tool loading is being tested so agents only carry the tools they need, which should reduce wasted tokens.
More provider flexibilityWe are testing broader provider options, including Ollama and Deepseek, so users can avoid relying on one AI provider.
Clearer errors and health checksWe are working on clearer messaging so users can see whether a problem is easy.one, Claude, ChatGPT or another provider.
Integrations and quality fixesGoogle and Microsoft integrations, Telegram interruption, clipboard recovery and domain verification improvements are all being worked through.

This is a progress update for early customers, not a release announcement. We will keep testing before making these changes available across accounts.

Sneak peek

A first look at the new easy.one UI we are working on

David and Antoine shared an early preview of the upcoming easy.one UI revamp, while Frank continues work on the backend improvements that support it. This is not a final release yet: once the new interface is finished, we will test it properly for one week before releasing it to everyone.

Watch the sneak peek of the new easy.one UI.

Multi-agent chatsCoordinator, QA and specialist agents can work together inside one chat instead of spreading work across lots of separate conversations.
Cleaner Jobs and Agents pagesThe new layout is more visual, with easier access to agents and the option to start from a preferred default agent.
More useful integrationsWhen connecting tools, easy.one can pull documentation from the web or GitHub so setup is less manual.
Automation guidanceThe Automation Engineer and Node-RED direction are designed to help non-technical users build daily and weekly automations.
Better workspaces and flowsWorkspaces are becoming more visual, with easier downloads, while flows will be easier to revisit and step through.
More control and visibilityNotes, logs, warnings, alerts and white-label controls are being brought closer to the surface.

Also in progress: voice options, Drive, Dropbox and GitHub connectors, prompt templates and a clearer session view.